Restaurant Service Manager
Red Robin
At Red Robin we’ve been serving up awesome American food and bottomless fun for over 50 years! Every day we strive to be the most loved restaurant brand in the communities we serve. We believe that living our values of Integrity, Fun, Unbridled Hospitality, and High-Performance will result in all of us Winning Together. Here we create memorable moments connecting family, friends, and fun. Here we serve gourmet burgers better than anyone else. Here you’re empowered to do whatever it takes to create a smile. We treat our own with the same care that we treat our Guests. We are the place that feels like coming home. YUMMM!
Service Manager
Introducing our Service Manager, the champion of unbridled hospitality! Responsible for ensuring seamless day-to-day front of house operations, with an unwavering commitment to excellence. As a brand ambassador, you uphold our company's standards, crafting a memorable experience for Guests! Our Service Manager fosters a culture that continuously strives for improvement and embraces a better for being here mentality!
Burger Benefits:
Flexible work schedules
Paid time off
Comprehensive training program
Share in the financial success of your restaurant with an achievable, regularly paid bonus program
401k savings plan plus a company match with immediate vesting
Health, vision, and dental insurance plans
Referral bonuses for bringing new members to our team
Free shift meal and 50% discount on Red Robin food for your family
Awesome discounts on great things like computers, cell phone plans, event tickets (concerts, sports, events, etc.) and more!
Closed on Thanksgiving and Christmas!
What You’ll Do:
Lead the Team
Foster a positive and collaborative work environment.
Take ownership of specific FOH operations and tasks, driving success in designated areas delegated to you by the Managing Partner.
Continuously learn and passionately share Red Robin standards and culture with all team members.
Run It like You Own It
Drive continuous learning and growth opportunities for the team.
Excel at executing all FOH functions and proficient at BOH functions in order to supervise team members.
Ensure smooth flow of food – from ordering, receiving and storage to cooking, holding, cooling, and reheating products.
Assist in hiring, onboarding, and developing new team members
Execute successful shifts while planning meal and rest periods, putting aces in place, and reaching labor goals.
Monitor catering orders and support team members as they prepare those orders.
Unbridled Hospitality
Represent the brand as a passionate ambassador in the community by partnering with Managing Partner and management team to support Local Restaurant Marketing (LRM) initiatives and community outreach.
Prioritize guest satisfaction and handle concerns professionally.
Deliver on brand promise by upholding all Red Robin hospitality standards.
Have a 360-view mindset to help anticipate where additional support is needed.
Partner in taking ownership of exceptional guest satisfaction by leading and empowering our FOH team to exceed guest expectations through Red Robin hospitality standards.
Delivering up Awesome American Food
Ensure compliance with all food safety and security procedures.
Ensure proper knowledge of food allergens.
Hold team and self-accountable for proper food handling and proper execution.
Qualifications:
Required
Must be 21 years of age
Open Availability (including but not limited to nights, weekends, holidays)
Reliable transportation
Able to obtain required certifications/permits as required by state/local law
Working knowledge in Microsoft Excel, Outlook, Word, etc.
Preferred
2 years of management experience
Knowledgeable of local and State health codes
Experience with Workday, Aloha, NBO, and Hot schedules
BOH knowledge
P&L knowledge
Physical Requirements:
Lifting to 10lbs frequently and up to 50lbs occasionally; Lifting overhead frequently.
Color and depth perception required for vision. Needs both near and far vision.
Twists and reaches regularly. Grasps objects to move or manipulate them frequently.
Stand and walk constantly.
Listen to and comprehend Team Members and guests over background and equipment noise.
Frequent hand washing required.
Exposure to cleaning chemicals, heat and a/c, and freezer.
Expect to work with computers, iPad technology for inventory, calculators, copy machines, printers, desk supplies, cash drawers, food products and cooking equipment.
Must wear personal protective equipment as required by Red Robin and or mandated by local Health and Safety Departments.
The role is also eligible to enjoy:
Share in the financial success of your restaurant with an uncapped bonus program
Referral bonuses for bringing new members to our team
Free shift meal and 50% discount on Red Robin food for your family
Closed on Thanksgiving and Christmas
Excellent opportunities to grow with us
To qualify for this role a great candidate has:
Must be 21 years of age
2 years of management experience
Open Availability (including but not limited to nights, weekends, holidays)
Reliable transportation
Strong communication and exceptional leadership skills. Ability to motivate, inspire, and develop a passionate team dedicated to execution, hospitality, and service
Strong P&L knowledge
Able to obtain required certifications/permits as required by state/local law
Working knowledge in Microsoft Excel, Outlook & Word
Preferred
Knowledgeable of local and State health codes
Experience with Workday, Aloha, NBO, and Hot schedules
Experience managing a team
Red Robin is an equal opportunity employer. We love hearing from great people who share our passion for unbridled hospitality.
Legal Disclosures
Pay Range (Base Pay): Pay range disclosed above.
Other Types of Compensation (subject to qualifications and requirements): Variable Bonus, Referral Bonus, Employee Stock Purchase Program, Paid Parental Leave.
Insurance (subject to qualifications and requirements): Health, vision, dental, life, accident, critical illness, and hospital indemnity coverage (must be 18+).
Retirement Benefits (subject to qualifications and requirements): 401k retirement plan (with company match to 4% of pay).
Paid Time Off (subject to qualifications and requirements): 0.03846 hours for each 1 hour worked.
Application Window: Red Robin accepts applications on an ongoing basis.
Red Robin isn’t your typical burger restaurant. We’re a team filled with unbridled energy, magnetic personalities, and a passion for having fun! Red Robin is a high-volume, full-service restaurant known for its laid-back atmosphere and uniquely quirky vibe. We are concept that has great growth opportunities. We love inspiring our guests with burgers beyond yumagination, and we’re driven by serving up connection, fun and generosity that’s as bottomless as our world-famous steak fries! We value a sense of belonging and welcome both similarities and differences, because Red Robin is for everyone.